Our Staff


Frank O'Brien

Frank O'Brien

Owner and President

Francis X. O'Brien is the President and Owner of Wilbraham Funeral Home. Frank is very active in the community, sponsoring two teams in the former Wilbraham baseball League. He coaches hockey and soccer, for area youth teams. He is the only Certified Preplanned Funeral Consultant in Western Massachusetts. Frank received his BA from Saint Anselm College and his Associate Degree in Mortuary Science from New England Institute.


Ellen O'Brien

Ellen O'Brien

Vice President, Licensed Funeral Director

Ellen O'Brien is Vice President of Wilbraham Funeral Home and serves as the Director of Prearrangement Services. Ellen applies her funeral service counseling and preplanning expertise to provide excellent burial, preplanning, and cremation services to the community. A licensed funeral director and embalmer, she holds a National Board Certificate. An active member of the community, she is a communicant of St. Cecilia's Church, serves as a Board Member and Secretary for Wilbraham Council on Aging, is a member of the Wilbraham Public Library Endowment Fund Committee, and is an honorary member of the Wilbraham Rotary Club. Ellen holds a Bachelor of Arts Degree in Business Management from the Elms College, and an Associate Degree in Mortuary Science from New England Institute.


Steven M. Gould

Steven M. Gould

Lead Funeral Director and Embalmer

Steve graduated from the New England Institute of Fine Arts & Sciences with an Associates Degree in Mortuary Science in 1987. He started his career with Toomey-O’Brien Funeral Home in 1992 and has served the families of West Springfield and the surrounding communities for over 20 years. He is an active community volunteer and a sports enthusiast. He resides in Easthampton with his wife Judy.


Pamela Fortier

Pamela Fortier

Licensed Funeral Director and Embalmer

She has been with Wilbraham Funeral Home since June 2011. Pamela grew up in Great Falls, Montana, moving to Westfield, MA in 1997 and was a graduate of Westfield High School class of 2000. In 2003 she enlisted in the US Navy as a Corpsman and was honorably discharged in 2009. With enlistment complete, Pamela then attended the New England Institute of Funeral Service in Newton, MA and graduated in 2012 with a degree in Applied Arts and Sciences.  In her spare time she volunteers at the Pioneer Valley USO at Westover AFB in Chicopee, MA.


Lori Callahan

Office Manager, Licensed Funeral Director Assistant

Lori (Green) Callahan, a lifelong resident of Wilbraham, attended local schools and graduated from Wilbraham & Monson Academy. She received her Bachelor of Arts Degree in English from St. Michael’s College in Vermont. A longtime communicant of St. Cecilia’s Church, Lori is a Faith Formation teacher and volunteers for their youth programs. She is also a girls’ lacrosse coach at Minnechaug Regional High School and a Notary Public. She resides in Wilbraham with her husband David and their three children; Jack, Lilly and Bridget.



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